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Amazon Logistics UK

Amazon Logistics UK Reviews

logistics.amazon.co.uk
What is your customer experience with Amazon Logistics UK?

Amazon Logistics UK Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Amazon Logistics UK has 2.0 star rating based on 6 reviews and consumers are mostly dissatisfied, as seen in Amazon Logistics UK reviews highlighting delivery failures and poor communication.

Key Takeaways for Future Customers

  • Expect possible non-delivery or misdelivered parcels and slow responses from customer service.
  • Keep evidence for refund requests and escalate via seller channels when needed.

Negative Feedback / Risk Areas

  • Frequent complaints about delivery drivers being rude or careless and damaging property.
  • Multiple Amazon Logistics UK customer complaints reference lack of communication, missing proof of delivery, and refund delays.

Positive Feedback

Few reviewers praised individual staff who helped trace parcels, but positives are rare.

View full overview ›

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Show reviews that mention
tracking compo numbers investigation ref a119 item cc507132 delivery refund
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Louise V Jxy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Two numbers given were not recognised.

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AI Highlights
  • - Disputing an eBay order; marked delivered but not received.
  • - Requesting investigation and refund; Amazon tracking A119********; eBay ref CC507132.
Contains 2 confidential files for company representatives

Disputing delivery ordered via eBay. Says delivered but wasn't.

Need investigation to be carried out. Not seeking compo but refund for item paid for but not arrived.

A119******** Amazon tracking. EBay ref CC507132.

View full review
Gerry Q

Fraud

Someone called me to say money was being taken from my account even though the prim account has been cancelled. Can someone please call me regarding this. Thanks.

Loss:
$79

Preferred solution: Fraud

View full review
Aneta D Iww

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Seek asistance to send my proof of non delivery

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AI Highlights
  • - Item bought on eBay; seller claims delivery but not to address.
  • - Requests proof of non-delivery.
  • - Amazon Logistics tracking number A112********.

Hello,

I bought a product on ebay, the seller claims it was delivered to my address, but that's not true. Can You seek assistance to send my proof of non delivery please?

Amazon logistics track number A112********

Loss:
$11
Pros:
  • Delivered to wrong address
Cons:
  • Total inability or desire to solve customers problems

Preferred solution: Full refund

View full review
Mark B Qjp

Lies by them

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AI Highlights
  • - Delivery failed twice in four days.
  • - Waited in for parcels but tracking showed failed delivery.
  • - Items were bought on Prime.

Lies, Lies ... Nothing but lies and deceit from them.

I've had this done TWICE in 4 days.

I've waited in for parcels only for a message on their tracking tool saying failed delivery.

This is a lie as I have waited in twice and watched the tracking.

I bought these items on prime as well.

They need shutting down

Cons:
  • Lot

Preferred solution: Compensation for the lies and deceit

User's recommendation: Not to use them, use someone else instead of Amazon

View full review
Addisen Wpa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complain about a driver

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AI Highlights
  • - Order placed 21/12/21 and not delivered after 2 days despite Prime delivery.
  • - Driver did not appear to deliver; observed near building and on phone.

My item has not been delivered. I pay for amazon prime delivery, so I'm expecting a delivery same day or next.

I placed an order on 21/12/21 and was informed that the order will be delivered next day. It wasn't. Today (2 days later) item has not been delivered again!! Reason??

Driver made unsuccessful attempts. Its lie!! He has made no attempt at all. I have seen him pulling up to concierge where all parcels are delivered at 6:45 pm, even I looked at tracking nr and it showed me driver right by the block of flat i live.

But instead of delivering item or items he sat in car playing on his phone, and before I managed to go out and ask where is my parcel he drove off. He didn't even come out of car!! Its unacceptable guys!! Its not what I'm paying for every month!!

I'm still at home, concierge is working 24h so I'm expecting that my parcel will be delivered today ASAP. And driver will face consequences for being lazy and not doing his job.

View full review
Richard B Ulf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

QB016166****

AI Highlights
  • - Item not delivered via eBay; buyer asks for proof of delivery or signature.
  • - No reply yet; will go via PayPal and then the card company.

Non delivery of item via eBay can you provide proof of it being delivered, because youve not replied so far will then go via PayPal and then card company. As youve not provided any proof or signature of delivery.

Loss:
$69
Cons:
  • No communication

Preferred solution: Full refund

User's recommendation: Don’t buy from eBay if it’s an Amazon delivery

View full review
Heraclio Hdm

Complaint about delivery driver

AI Highlights
  • - The driver was rude and took my parcel instead of delivering to my front door.
  • - There is no reception, and I needed it today for a birthday.

I have just experienced the most rude and arrogant delivery driver,ever!

He came to deliver my item, I am disabled and live in an apartment block with a lift.

He buzzed my apartment so I pressed the button to allow him entry when he said I will leave your parcel at reception

I replied that we DONT have a reception so if he pressed number 1 in the lift he could bring it to my front door ( like every other Amazon or delivery agents do, on a weekly basis)

Before allowing me to finish explaining to him, he said *** this! And walked away taking my parcel with him.

This building and myself have deliveries every single day and the drivers deliver to each individual front door without any problem, except this particular driver!

I am very annoyed and disappointed in the awful way I was spoken to and treated. I am an extremely good customer with Amazon but if this is how your delivery drivers are going to behave? I will take my regular custom elsewhere.

I am also disappointed because I pay prime charges and needed the item today as its a birthday present for tomorrow morning, which I do not have because of this driver.

Please can you deal with this issue promptly and deliver my item as promised.

Regards

Linda Isaac

View full review
Anonymous
map-marker Southampton, England

Change region I requested to change my region area im not in east England im ineast Midlands Leicester please change it

I requested too many times to change my region area but I didnt grt any response please change it for me im waiting for you

User's recommendation: Please change my region area

View full review
Anonymous
map-marker Hackney, England

Trailer questions

Hi

I want to know if the amazon accept container trailer to do the job

If accept container to do the run

View full review
Andrea B Raa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Worst customer service ive ever dealt with

AI Highlights
  • - Amazon driver damaged my car.
  • - I received no claim reference, no contact number, no apology, and the 24/48 hours SLA was not met.

Reported an Amazon Driver damaged my car. It is impossible to get help from your company to take some ownership and help me.

I've been passed from person to person 5 emails from you and not 1 has a reference for the claim no contact number.

No apology. And you have not met your SLA of 24/48 hours.

Preferred solution: I want you to investigate the driver to hit and run my car. And i want you to sort out my car for it to be fixed.

View full review
Joanne S Hma

Not happy with Amazon.com

AI Highlights
  • - Refund requested for Amazon.com order; not received after weeks.
  • - The account used for payment was closed; please refund to new bank details.

I placed order from Amazon.com. I am from the uk Amazon.co.uk are amazing.

I was looking on Amazon.co.uk and they did not have what I was looking for and it come up with Amazon.com what i was looking for. I placed my order with you. I had email to say running late and if would like to wait or refund I reply refund please as been waiting to hear back from you. I said yes to refund.

Were is my refund it’s been over weeks my support worker has emailed you on my behalf as I have Meath heath problems. I all emailed you to be aware that my bank account I used for my order had been cancelled and the bank phone me to say about Amazon.com my order my bank got hacked into. So I had to get a new bank card I have emailed to say to not refund me to the account number I placed my order with as got new bank card. I do not won’t you to put my money into Amazon account.

I would like it in my bank I will send you my new detail when someone gets hold off me. My support worker has started a case on Amazon.com due to this matter. I do not have a clue how to make a case my support worker dose. We have emailed everyone this is not fair on me.

I replied to you yes refund please and emailed you to not send my refund to my bank account I payed with as it had to be close.

Just won’t my refund. Jo

View full review
Christian J Rat

I want to know where my parcel is

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He was amazing help he knows what to do and he didn't keep me on hold he talked about it to me

Preferred solution: Deliver product or service ordered

View full review
Maggie H Ktu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Get someone else to deliver your parcels.

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AI Highlights
  • - Amazon driver forced our electric gates; they're broken.
  • - Amazon is ignoring my complaint.
  • - Repair could cost a couple grand, and I won't order again.
Updated by user Dec 15, 2019

That is the cost of broken gates. to be fixed with new motors .£2150

Original review Dec 15, 2019

Amazon driver forced my electric gates, now they are broken, and amazon just keep ignoring me, I think it's pretty disgusting they can just get away with it, it's going to cost me a couple of grand to get sorted. My family and I won't be ordering any thing else, I have been a loyal member for years and years, and this how they treat there customers.

Loss:
$2150
Pros:
  • No pros- nightmare
Cons:
  • Delivery drivers just do not care what they break
Reason of review:
Delivery man broke my electric gate by forcing it.

Preferred solution: pay for my broken gates, that your delivery man broke.

View full review
Anonymous

Try to avoid

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Bought £300 of goods from Amazon items left sitting in garden said received by customer on website

View full review
Anonymous
map-marker Bolton, England

Keep door locked

Driver delivered parcels no knock just open froot door and put them in

Reason of review:
Problem with delivery

Preferred solution: Sack the driver

View full review
Joe Ted

Lazy and stupid

I left a note on the door saying ‘ if not in please deliver to number 81 ‘ but instead they fully opened my front window ( which was ajar to let fresh air in, only a small window) and chucked items into the front room !!! Leaving window fully open , then it rains, and sofa was wet , luckily they missed 2 vases on window ledge and items where bags , all because they are too lazy to go 5 doors down the street .

Reason of review:
Problem with delivery

Preferred solution: No sure

View full review

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